Tuesday, October 2, 2012
Halloween at the Patch
I truly don't think a better TIME was to be had than those I spent in the Call Center of Gooseberry Patch. A place where the walls could be found painted shades of purple or green, where each office had it's own casement window, and vintage goodness was the talk in the air.
We loved our customers, and our customers loved us. We were encouraged to ask about family and holiday plans. We were encouraged to speak as though over the garden gate.
Between our calls we pulled back our headsets to chat with each other and share our calls. I will never forget a most interesting one I had in the days before Halloween.
"Welcome to Gooseberry Patch, this is Elizabeth. How may I help you shop today? Halloween? Oh yes! we have lots of wonderful things to offer you!"
My customer placed an order for every single Halloween item in our catalog. This was most unusual, I just had to ask. The customer replied, "It so happens my daughter's birthday is on Halloween."
She asked if I could please write a personal gift card to enclose for her daughter. "Dear Wendy, Have a wonderful Halloween birthday! Love, Mom and Dad". I just couldn't help myself, "Oh my! Your daughter's name is Wendy, and she is born on Halloween?"
The customer giggled, "Oh that's only the half of it. Her father and I are morticians, our last name is Black. We live in the town of Killdeer, and our street is Killborn Avenue. Don't worry, we are used to surprised responses."
To this day I can not help but think about Wendy Black celebrating her yearly milestone on this most spooky of days and the giggles shared with the women of Gooseberry Patch.